#Healthcare chatbot aws how to
“They taught us how to fish as opposed to being dependent on them and their software.” Not only is the MetroPlus use case a good example of tech being applied to humanitarian efforts, it also shows how developing a tool to solve a specific problem can often easily be used beyond its original use caseĪmazon CEO Jeff Bezos recently highlighted the AWS effort for MetroPlus in his annual shareholder letter and as a result of their success here, Amazon is now piloting a similar program with Maimonides Medical Center in Brooklyn. Amanda Parsons, the MetroPlus deputy chief medical officer, said she believes MetroPlus will be able to continue using the tool even when its work with Amazon ends.
In addition, about 1,500 members were connected to MetroPlus or its nonprofit partner, AirNYC, through the program and were also able to help members with unemployment benefits or getting food.ĭr. About half of those people (around 2,7000, shared one or more medical or social needs with the insurer. Using the texting program developed by Amazon’s AWS, MetroPlus was able to reach 54,000 members, with 9% of that group engaging with the chatbot. The results of the Amazon AWS MetroPlus chatbot program were impressive. The Results of the Amazon AWS MetroPlus Chatbot Program helped with project management and helped determine which messages resonated best with recipients. As part of this same project, consultants from Bain & Co. Through the coalition, Amazon’s AWS volunteered to build MetroPlus a chatbot that could reach members by text message and direct them to a questionnaire about their needs. Since time was of the essence, MetroPlus turned to the NYC COVID-19 Rapid Response Coalition, a collaboration among health providers, payers, social services groups, tech companies and others, formed in early March to help solve problems experienced as result of the pandemic. The insurer originally intended to have care managers call members, but once they worked through the numbers and staff resources, they quickly realized that undertaking this objective in this manner would have taken three months. Because some state and local COVID-19 policies might prevent some members from getting treatment for a chronic condition or refilling a prescription, MetroPlus wanted to make sure their members’ needs were being met. The nonprofit insurer, which is part of NYC Health + Hospitals, produced a list of about 85,000 members whom it wanted to contact. In March, MetroPlus set out to identify all of its members who were at high risk of being hospitalized during the pandemic so that it could connect them to medical and social services. That’s why news of Amazon’s AWS MetroPlus chatbot caught my attention. Amazon’s AWS MetroPlus Chatbot Delivered a Significant Assist to NYC Non-Profit InsurerĪnalyst Take: During a time when many tech companies are sending out messaging that says “We’re in this together,” it’s nice to see a real-life example of a vendor volunteering its resources to help those that may be more vulnerable during the time of COVID-19.
#Healthcare chatbot aws free
Amazon’s AWS team built MetroPlus a chatbot that helped the company quickly reach some 54,000 members, delivering the care that was needed in a short space of time - completely free of charge.
Amazon’s AWS MetroPlus chatbot came about because the insurer needed to be able to rapidly conduct massive outreach to its members, checking on their wellbeing. and the nonprofit AirNYC, the New York City-based company was able to help its most vulnerable health plan members by proactively checking their needs during the COVID-19 pandemic - with an assist from Amazon’s AWS and others.
The News: In a recent collaboration between non-profit insurer MetroPlus, Amazon’s AWS, Bain & Co.
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